Effective Date: April 29, 2026
Last Updated: April 29, 2026
Overview
At The Plugin Forge, we aim to ensure you’re satisfied with your purchase. As our products are digital downloads, we encourage you to contact our support team before requesting a refund so we can help resolve any issues quickly.
Refund Eligibility
We offer a 30-day money-back guarantee from the date of purchase.
A refund will be issued only if the plugin does not function as described and our support team is unable to resolve the issue after reasonable troubleshooting.
To be eligible, you must contact support, provide sufficient details about the issue, and allow us a reasonable opportunity to investigate.
Conditions for Approval
To qualify for a refund:
- You must provide a clear description of the issue
- You must cooperate with our support team during troubleshooting
- You must stop using the plugin after requesting a refund
Failure to meet these conditions may result in denial.
Non-Refundable Cases
Refunds are not provided for:
- Change of mind after purchase
- Compatibility issues outside documented requirements
- Lack of technical knowledge or setup issues
- Failure to review product details before purchase
- Requests made after 30 days
- Issues caused by third-party plugins, themes, hosting, or services
- Continued use of the plugin after requesting a refund
Subscriptions & Renewals
Refunds are not applicable to renewals or subscription payments.
You are responsible for cancelling auto-renewal before the billing date. No refunds are provided for partially used subscription periods.
Duplicate Purchases
Duplicate purchases may be refunded if reported within a reasonable timeframe and verified by us.
Abuse Prevention
To prevent misuse:
- Refunds may be limited for repeated requests
- Multiple refund requests across products may be declined
- Requests may be reviewed across accounts, domains, or payment methods
We reserve the right to refuse refunds in cases of suspected abuse or fraud.
Fraud & Unauthorized Transactions
If a transaction appears fraudulent or unauthorized, we may suspend access, cancel the order, or delay refund processing until verification is completed.
Refund Requests
To request a refund, contact:
support@thepluginforge.com
Include:
- Order details or transaction ID
- Website URL (if applicable)
- A clear description of the issue
We typically respond within 1–2 business days.
Refund Processing
Approved refunds are processed within 5–10 business days.
Processing time may vary depending on your payment provider. We are not responsible for delays caused by banks or third-party processors.
Payment Method
Refunds are issued only to the original payment method used during purchase.
Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in:
- Immediate account suspension
- License revocation
- Restriction from future purchases
We reserve the right to dispute chargebacks.
License Revocation
Upon refund approval:
- Your license key will be deactivated
- Access to updates, downloads, and support will be revoked
Continued use after a refund may violate our Terms.
Digital Product Nature
All products are digital downloads. No physical goods are shipped. Access is typically provided immediately after purchase.
Support Commitment
Even if a refund is not granted, we will make reasonable efforts to help resolve your issue.
Limitation of Liability
Refunds are limited to the amount paid. We are not liable for any indirect losses, including data loss, downtime, or business impact.
Changes to This Policy
We may update this policy at any time. Continued use of our services constitutes acceptance of the updated terms.
Contact
For refund-related queries:
support@thepluginforge.com