ThePluginForge builds free WooCommerce plugins — EasyPost Shipping, Smart COD Control, and Buy Now Button — and backs them with real support. Here’s where to find help and how to get the most out of the support resources available.

Documentation

Each plugin has a dedicated documentation section covering installation, configuration, and all settings. Start there before submitting a support request — most common questions are answered in the docs.

• EasyPost Shipping docs — covers EasyPost account setup, carrier connection, rate configuration, label generation, and tracking
• Smart COD Control docs — covers OTP setup, gateway configuration, location rules, fee settings, and trust scoring
• Buy Now Button docs — covers installation, button configuration, variable products, shortcodes, and analytics

The Support Page

For issues not covered in the documentation, visit the ThePluginForge support page. Submit your question with:

• Your WordPress and WooCommerce versions
• The plugin version you’re running
• A clear description of the issue
• Any error messages you’re seeing (copy the exact text)
• What you’ve already tried

The more detail you provide, the faster your issue can be resolved.

Common Issues and Fixes

EasyPost Shipping: No rates appearing at checkout

Check that products have weight and dimensions set, that your EasyPost API key is valid, that carrier accounts are connected in your EasyPost dashboard, and that at least one carrier service is enabled in the plugin settings.

Smart COD Control: OTP not being received

Verify your SMS gateway API credentials, check that the phone number format is correct for your gateway (international format vs local format), and confirm there are no balance or sending limit issues with your gateway account.

Buy Now Button: Button not appearing

Check the plugin is active, that the product type is supported (simple or variable), and that the button hasn’t been disabled for that specific product or category in the plugin settings.

WordPress.org Support Forums

All three plugins are available on WordPress.org, which means they have public support forums on the plugin pages. The forums are monitored regularly and are a good place to search for issues others have encountered and resolved.

Staying Updated

Keep your plugins updated to the latest version — most bug fixes and compatibility updates are delivered via plugin updates. Enable automatic updates in WordPress or check for updates regularly in Dashboard → Updates.

Visit the ThePluginForge support page →