Effective Date: April 29, 2026
Last Updated: April 29, 2026

Overview

This Cookie Policy explains how The Plugin Forge uses cookies and similar technologies when you visit our website.

We keep things simple. We use cookies only where necessary to make our website work properly, improve performance, and understand basic usage — not to track your business or your customers.

By continuing to use our website, you agree to the use of cookies as described in this policy, where applicable.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, and improve user experience.

Cookies can be:

How We Use Cookies

We use cookies for a limited set of purposes:

We do not use cookies to track your store data, your customers, or plugin usage inside your WordPress site.

Types of Cookies We Use

Essential Cookies

These cookies are required for the website to function properly. They support core features like navigation, login, and security.

Without these cookies, the site may not work as expected.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website using aggregated and anonymized data.

We use this information to improve performance and user experience — not to build user profiles.

Functionality Cookies

These cookies remember your preferences, such as language or region, to provide a smoother experience.

Marketing Cookies

We keep marketing cookies minimal.

If used, they are only enabled with your consent and are used to understand content performance — not invasive tracking.

Third-Party Cookies

We may rely on trusted third-party services such as:

These services may set cookies when you interact with them. Their use of cookies is governed by their own privacy policies.

Other Technologies

In some cases, we may use similar technologies such as:

These are used only for performance, analytics, or security purposes — not for intrusive tracking.

Cookie Duration

Cookies may be stored for different durations:

Your Choices

You have full control over cookies.

You can:

Disabling certain cookies may affect how the website functions.

Do Not Track & Global Signals

Some browsers offer “Do Not Track” or Global Privacy Control signals.

We aim to respect applicable privacy standards and will continue improving support for such signals where required.

Data Collected via Cookies

Cookies may collect limited technical data such as:

This data is used in aggregated or anonymized form for performance and security.

Data Transfers

Data collected through cookies may be processed in different regions depending on our service providers. We ensure appropriate safeguards are in place.

Updates to This Policy

We may update this Cookie Policy from time to time. Continued use of our website means you accept the updated version.

Contact

For questions about this policy:

support@thepluginforge.com

Effective Date: April 29, 2026
Last Updated: April 29, 2026

Overview

At The Plugin Forge, we aim to ensure you’re satisfied with your purchase. As our products are digital downloads, we encourage you to contact our support team before requesting a refund so we can help resolve any issues quickly.

Refund Eligibility

We offer a 30-day money-back guarantee from the date of purchase.

A refund will be issued only if the plugin does not function as described and our support team is unable to resolve the issue after reasonable troubleshooting.

To be eligible, you must contact support, provide sufficient details about the issue, and allow us a reasonable opportunity to investigate.

Conditions for Approval

To qualify for a refund:

Failure to meet these conditions may result in denial.

Non-Refundable Cases

Refunds are not provided for:

Subscriptions & Renewals

Refunds are not applicable to renewals or subscription payments.

You are responsible for cancelling auto-renewal before the billing date. No refunds are provided for partially used subscription periods.

Duplicate Purchases

Duplicate purchases may be refunded if reported within a reasonable timeframe and verified by us.

Abuse Prevention

To prevent misuse:

We reserve the right to refuse refunds in cases of suspected abuse or fraud.

Fraud & Unauthorized Transactions

If a transaction appears fraudulent or unauthorized, we may suspend access, cancel the order, or delay refund processing until verification is completed.

Refund Requests

To request a refund, contact:
support@thepluginforge.com

Include:

We typically respond within 1–2 business days.

Refund Processing

Approved refunds are processed within 5–10 business days.

Processing time may vary depending on your payment provider. We are not responsible for delays caused by banks or third-party processors.

Payment Method

Refunds are issued only to the original payment method used during purchase.

Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in:

We reserve the right to dispute chargebacks.

License Revocation

Upon refund approval:

Continued use after a refund may violate our Terms.

Digital Product Nature

All products are digital downloads. No physical goods are shipped. Access is typically provided immediately after purchase.

Support Commitment

Even if a refund is not granted, we will make reasonable efforts to help resolve your issue.

Limitation of Liability

Refunds are limited to the amount paid. We are not liable for any indirect losses, including data loss, downtime, or business impact.

Changes to This Policy

We may update this policy at any time. Continued use of our services constitutes acceptance of the updated terms.

Contact

For refund-related queries:
support@thepluginforge.com

Effective Date: April 29, 2026
Last Updated: April 29, 2026

Overview

The Plugin Forge respects your privacy. We build WordPress and WooCommerce plugins that operate within your own environment, and we intentionally avoid unnecessary data collection, tracking, or external data processing.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, products, and services.

By using our services, you agree to this policy.

What We Collect

We collect only the information necessary to operate our services.

Information You Provide

Technical Information

Payments are processed through third-party providers. We do not store or process your card details.

How Our Plugins Handle Data

Our plugins are built with a local-first architecture:

Limited communication with our servers may occur only for:

This communication includes only minimal technical data such as license key, domain, and plugin version — never your customer data.

How We Use Your Information

We use your information to:

We do not sell or trade your personal data.

Third-Party Services

We may work with trusted providers for:

These providers only receive the data required to perform their function.

If you use integrations with external services, their data handling is governed by their own policies.

Cookies

We use cookies to:

You can manage cookies through your browser settings.

Data Retention

We retain data only as long as necessary to:

When no longer needed, data is securely deleted or anonymized.

Data Minimization

We follow a strict principle: collect only what is necessary, nothing more.

Your Rights

Depending on your location, you may have rights to:

To exercise these rights, contact:
support@thepluginforge.com

Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system can guarantee absolute security.

International Data Transfers

Your data may be processed in different countries depending on our service providers. We ensure appropriate safeguards are in place.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

Legal Disclosure

We may disclose information if required by law or to protect our legal rights.

Business Transfers

If The Plugin Forge is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that process.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services means you accept the updated policy.

Contact

For any privacy-related questions or requests:

support@thepluginforge.com

Effective Date: Jan 15, 2026
Last Updated: April 29, 2026

Overview

By accessing or using The Plugin Forge website, products, or services, you agree to be bound by these Terms & Conditions. The Plugin Forge develops and distributes WordPress and WooCommerce plugins, including free and premium products, subscription-based offerings, support plans, and customization services. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

Accounts & Access

If you create an account, you are responsible for maintaining its confidentiality, ensuring all information is accurate, and accepting responsibility for all activities under your account. We reserve the right to suspend or terminate accounts in cases of misuse, fraud, or violation of these Terms.

Licensing

All plugins are licensed, not sold. Upon purchase, you are granted a limited, non-exclusive, non-transferable license to use the plugin in accordance with your selected plan, which may include single-site, multi-site, unlimited, or bundled access. Each license includes a key required for updates, downloads, and support, and must not be shared, resold, or distributed. If a license expires, the plugin may continue functioning, but access to updates and support will cease.

License Scope & Usage

A “site” refers to a unique WordPress installation, including staging or development environments unless otherwise specified. Bundle licenses may include multiple plugins and may provide access to future updates only where explicitly stated.

Free Trials

We may offer free trials for selected products. Trials must be cancelled before the trial period ends to avoid charges. Failure to cancel may result in automatic billing. Trial eligibility may be limited per user, domain, or payment method, and we reserve the right to modify or discontinue trials at any time.

Subscriptions & Renewals

Certain products may be offered on a subscription basis. Subscriptions are billed in advance and automatically renew unless cancelled before the renewal date. If cancelled, access continues until the end of the billing period. No refunds are provided for partially used subscription periods.

Payments & Pricing

All prices are subject to change without notice. Payments are processed through third-party providers, and applicable taxes may be added based on your location. We are not responsible for payment processing errors, currency conversion differences, bank charges, or issues caused by third-party providers.

Delivery & Access

Upon successful payment, plugin files and license keys are made available via your account and/or email. Access to downloads may be restricted if your license expires, is refunded, or is terminated.

Updates & Changes

Plugin updates are available only with an active license. We reserve the right to modify, enhance, or discontinue features at any time and do not guarantee compatibility with future versions of WordPress, WooCommerce, or third-party systems.

Refund Policy

We offer a 30-day refund policy only if the plugin does not function as described and the issue cannot be resolved by our support team. Refunds are not provided for change of mind, compatibility issues outside documented requirements, lack of technical knowledge, or requests made after the refund period.

https://thepluginforge.com/refund-policy/

Support & Scope

Support is available only with an active license and is limited to issues directly related to our plugins, including functionality assistance and usage guidance. Support does not include custom development, advanced integrations, server-related issues, or extensive third-party conflict resolution beyond reasonable effort. We may limit support requests and do not guarantee response times.

Support Plans

We may offer multiple support tiers with varying levels of priority and scope, and we reserve the right to define or modify these plans at any time.

Customization Services

Customization or integration services are quoted separately based on a defined scope of work. These services are non-refundable once delivered and are not included within standard support. We are not responsible for issues arising from third-party changes after delivery.

Support Access Requirements

To provide support, we may require access to your website or technical environment. You are responsible for maintaining backups before granting access. Failure to provide necessary access may limit our ability to assist.

Compatibility & Responsibilities

While we aim to ensure compatibility with supported versions of WordPress and WooCommerce, we do not guarantee compatibility with all themes, plugins, hosting environments, or browsers. You are responsible for verifying compatibility before purchase, maintaining backups, and testing plugins in staging environments before deploying to production.

Platform Disclaimer

Our plugins are tools intended to assist users, and we are not responsible for how they are used or for any outcomes resulting from their use.

User Content & Feedback

If you submit feedback or suggestions, you grant us a worldwide, non-exclusive, royalty-free license to use, modify, and improve our products based on that feedback.

User Conduct

You agree not to misuse our services, engage in unlawful activity, or attempt to gain unauthorized access to our systems.

Enforcement & Remedies

We reserve the right to suspend or terminate accounts, revoke licenses, restrict access, or take legal action if these Terms are violated.

Digital Product Nature

All products are digital downloads, and no physical goods are shipped.

Third-Party Dependencies

Our plugins rely on third-party platforms such as WordPress and WooCommerce, and we are not responsible for issues caused by these platforms.

Third-Party Platforms

Purchases made through third-party marketplaces are subject to their respective terms and conditions.

Payment & Fraud Prevention

We may cancel transactions or suspend accounts in cases of suspected fraud or abuse.

Intellectual Property

All branding, trademarks, and proprietary systems remain the exclusive property of The Plugin Forge.

Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind.

Limitation of Liability

To the fullest extent permitted by law, The Plugin Forge shall not be liable for any direct, indirect, incidental, or consequential damages, including data loss, downtime, or loss of revenue.

Indemnification

You agree to indemnify and hold The Plugin Forge harmless from any claims, damages, or liabilities arising from your use, misuse, or violation of these Terms.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

Electronic Communication

You agree to receive communications electronically and are responsible for maintaining a valid email address.

Linking & Usage Restrictions

You may link to our website in a fair manner but may not frame, copy, or replicate our content without permission.

Assignment

We may transfer our rights under these Terms at any time. You may not transfer your rights without prior consent.

No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of our rights.

Dispute Resolution & Jurisdiction

We encourage resolving disputes through good-faith communication. If unresolved, disputes shall be subject to the jurisdiction of courts in India.

Governing Law

These Terms are governed by the laws of India.

Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and The Plugin Forge.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full effect.

Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

Contact

For support or legal inquiries:
support@thepluginforge.com

Shipping is typically the second or third largest operational expense for e-commerce businesses, after product cost and sometimes marketing. Unlike marketing, shipping costs compound — every order you fulfill has a shipping cost attached. Reducing that cost by 15-20% across all shipments has a significant impact on margin. Here’s how to do it with EasyPost and WooCommerce.

Understand How Carriers Price Shipments

Before optimizing, understand what you’re optimizing against. Carriers price shipments based on:

The two biggest levers are reducing DIM weight (using right-sized boxes) and choosing the cheapest carrier+service for each shipment.

Strategy 1: Use the Smallest Box That Fits

DIM weight is calculated from your box dimensions, not your product dimensions. A small product in a large box pays large-box DIM weight pricing. Using right-sized boxes consistently reduces DIM weight charges — often by 20-30% for lightweight products in standard packaging.

The TheForge EasyPost Shipping plugin includes a 3D bin packing algorithm that automatically selects the smallest box from your configured box sizes for each order. This isn’t just about efficiency — it’s a direct cost reduction mechanism.

Strategy 2: Compare Rates Across Carriers Automatically

EasyPost’s core value proposition is multi-carrier rate comparison. For every shipment, EasyPost returns rates from every carrier your account has access to — USPS, UPS, FedEx, DHL, and more — ranked by price. The cheapest option for a 2lb package going to Zone 3 might be USPS Ground Advantage one week and UPS Ground the next, depending on fuel surcharges and zone pricing.

Manual carrier comparison is impractical at scale. EasyPost does it automatically, and the shipping plugin surfaces the lowest rate at checkout and in the order management screen.

Strategy 3: USPS Commercial Pricing

EasyPost accounts get access to USPS Commercial pricing (also called Commercial Base Pricing or CBP) — rates that are significantly lower than retail Post Office prices. For USPS Priority Mail, commercial rates are typically 15-25% lower than retail. For USPS Ground Advantage (formerly First Class and Retail Ground), commercial rates make it competitive with UPS and FedEx Ground for packages under 1lb.

This pricing is included in your EasyPost account at no additional cost and applied automatically to every USPS rate request.

Strategy 4: UPS and FedEx Negotiated Rates

If you ship significant volume with UPS or FedEx (50+ packages/week), you’re eligible for negotiated rates directly with the carrier. These can be 30-50% below published rates for high-volume shippers. EasyPost supports importing your negotiated rates via carrier accounts, so the plugin automatically uses your discount rates when calculating and purchasing labels.

Strategy 5: Flat Rate Shipping for Predictable Products

For products with consistent dimensions and weight, USPS flat rate packaging eliminates zone-based pricing entirely. A USPS Priority Mail flat rate box ships anywhere in the US for the same price regardless of weight (up to 70lbs) or destination.

The plugin lets you configure flat rate rules — for example, “if order weight is under 5lbs and fits in a flat rate envelope, use USPS Priority Mail flat rate.” Applied to the right products, this simplifies pricing and reduces cost for zone-heavy destinations.

Strategy 6: Reduce Surcharges

Surcharges add up. Common avoidable surcharges:

Strategy 7: Automate to Eliminate Fulfillment Overhead

Labor cost is a shipping cost. Manual label printing — finding the order, choosing a carrier, printing the label, updating tracking — takes 2-5 minutes per order. At 50 orders/day, that’s 2-4 hours of fulfillment time daily.

The TheForge EasyPost Shipping plugin includes automation rules that purchase labels automatically when orders are paid — choosing the right carrier, the right service, and applying your box configuration without manual intervention. Bulk label printing handles the rest. Your team focuses on picking and packing, not on shipping software.

Putting It Together

The compounding effect of these strategies is significant. Right-sized boxes reduce DIM weight by 20%. Carrier comparison finds the cheapest option for each shipment. Commercial pricing reduces USPS costs by 15-25%. Address validation eliminates correction surcharges. Automation eliminates fulfillment labor time.

Applied together, stores typically reduce their per-shipment cost by 20-35% compared to manual carrier accounts and retail pricing.

Ready to get started? Get the TheForge EasyPost Shipping plugin or talk to our team about your specific shipping setup.

We have been working hard behind the scenes, and today we are excited to share everything that landed in the Smart COD Control v1.3 release cycle. This is the biggest update to the plugin since launch — two flagship features, a redesigned admin experience, and a stack of smaller improvements under the hood.

What Is Smart COD Control?

Smart COD Control is a WooCommerce plugin that gives store owners complete control over when Cash on Delivery is available at checkout. Hide COD by cart value, shipping zone, product category, customer history, and more — all without writing any code. It also includes fraud prevention tools to reduce fake orders and RTO rates.

New in v1.3.0: Visual Rule Builder

Before v1.3, setting COD rules required navigating separate settings panels for each condition type. The new Visual Rule Builder brings everything into one unified drag-and-drop interface.

Key capabilities:

Smart COD Control Rule Builder in action

New in v1.3.1: OTP Phone Verification

Fake COD orders are a significant cost center for stores in emerging markets. A customer who never intended to accept delivery places an order impulsively, you ship the product, and it comes back at your expense. OTP verification addresses this at the source.

When enabled, customers selecting Cash on Delivery must verify their phone number with a one-time SMS code before the order is placed. No code — no order. The friction is minimal for genuine buyers but effectively eliminates throwaway orders.

Supported SMS providers:

OTP phone verification at checkout

Enhanced Blacklisting and Approval Workflow

The blacklist system has been upgraded with a new admin approval workflow. Flag customers as requiring manual review — their COD orders go into a pending queue that your team approves or rejects before processing. This is ideal for stores with VIP or high-risk order tiers.

Fraud Analytics and Heatmap

The analytics tab now includes a geographic view of COD order activity. Spot regions with elevated cancellation rates at a glance and feed that data back into your Rule Builder to tighten restrictions exactly where they are needed.

Full Changelog

v1.3.1

v1.3.0

v1.2.0

How to Update

Update via WordPress Dashboard → Plugins → Updates. All existing settings are migrated automatically — no reconfiguration needed. After updating, visit the new Rule Builder tab to explore the interface, and the OTP Settings tab to enable phone verification.

Questions or feedback? Reach us through the support page — we read every message.

Smart COD Control v1.3.1 supports Vonage (formerly Nexmo) as an SMS provider for OTP verification. Vonage offers competitive rates across South Asia, the Middle East, and Southeast Asia — regions where Cash on Delivery is most popular. This guide walks you through the full setup.

Vonage OTP verification for WooCommerce COD

What You Will Need

Step 1: Create a Vonage Account

  1. Go to vonage.com and click Sign Up Free.
  2. Verify your email. Vonage provides free trial credit so you can test SMS immediately.
  3. Once logged in, go to the Vonage API Dashboard.

Step 2: Get Your API Credentials

  1. On the dashboard, find the API key and API secret at the top.
  2. Copy both values — you will paste them into Smart COD Control.

Tip: Never share your API secret publicly. Treat it like a password.

Step 3: Set Your Sender Name

With Vonage you can use an alphanumeric sender ID (e.g., MyStore) in most countries. Go to Account → API settings in the Vonage dashboard to configure your default sender name. Note that some countries (like India) require a registered DLT sender ID — check Vonage documentation for your region.

Step 4: Configure Smart COD Control

  1. Go to WooCommerce → Smart COD Control → OTP Settings.
  2. Toggle Enable OTP Verification to ON.
  3. Under SMS Provider, select Vonage.
  4. Enter your API Key and API Secret.
  5. Set the From Name (your brand name or phone number).
  6. Click Save Settings.

Step 5: Customise the OTP Message

Use the {otp} placeholder in your message. Keep it under 160 characters. Example:

Your MyStore COD verification code is {otp}. Do not share this code.

Step 6: Test It

  1. Open an incognito window and go through checkout.
  2. Select Cash on Delivery.
  3. Enter your own phone number and click Send Code.
  4. You should receive an SMS from Vonage within seconds.
  5. Enter the code and complete the order.

Vonage vs Twilio — Which Should You Choose?

Feature Vonage Twilio
Best for Asia, Middle East Global / US-heavy
Pricing Competitive in APAC Standard global rates
Sender ID Alphanumeric supported Numeric only in many regions
Free trial Yes Yes

Both providers work seamlessly with Smart COD Control. Choose based on your geography and pricing preference — you can switch at any time from the plugin settings without losing data.

Smart COD Control supports two SMS providers for OTP verification: Twilio and Vonage. This guide walks you through setting up Twilio — the most widely used SMS API worldwide — step by step.

Twilio SMS OTP setup for Smart COD Control

What You Will Need

Step 1: Create a Twilio Account

  1. Go to twilio.com and sign up for a free account.
  2. Verify your email address and phone number during signup.
  3. Once logged in, you will land on the Twilio Console Dashboard.

Step 2: Get Your API Credentials

  1. Find the Account Info section on the dashboard.
  2. Copy your Account SID — it starts with AC.
  3. Copy your Auth Token — click the eye icon to reveal it.

Step 3: Get a Twilio Phone Number

  1. Go to Phone Numbers → Manage → Buy a Number.
  2. Filter by your country and ensure the number has SMS capability.
  3. Click Buy (free trial accounts get one number at no charge).
  4. Copy the number in E.164 format, e.g. +14155552671.

Note: On a free trial, Twilio can only send SMS to verified numbers. Upgrade to a paid account to send to any number.

Step 4: Configure Smart COD Control

  1. Go to WooCommerce → Smart COD Control → OTP Settings.
  2. Toggle Enable OTP Verification to ON.
  3. Under SMS Provider, select Twilio.
  4. Paste your Account SID and Auth Token.
  5. Enter your Twilio phone number in the From Number field (include the + and country code).
  6. Click Save Settings.

Step 5: Customise the OTP Message

Use the placeholder {otp} where you want the code to appear. Example:

Your verification code for your COD order at MyStore is {otp}. Valid for 10 minutes.

Step 6: Test It

  1. Open your store in an incognito window and add a product to cart.
  2. At checkout, select Cash on Delivery.
  3. Enter a verified phone number, click Send Code, and enter the received OTP.
  4. Complete the order to confirm everything works.

Troubleshooting

Once connected, customers receive OTP codes within seconds and your COD cancellation rate will start dropping immediately.

ThePluginForge builds free WooCommerce plugins — EasyPost Shipping, Smart COD Control, and Buy Now Button — and backs them with real support. Here’s where to find help and how to get the most out of the support resources available.

Documentation

Each plugin has a dedicated documentation section covering installation, configuration, and all settings. Start there before submitting a support request — most common questions are answered in the docs.

The Support Page

For issues not covered in the documentation, visit the ThePluginForge support page. Submit your question with:

The more detail you provide, the faster your issue can be resolved.

Common Issues and Fixes

EasyPost Shipping: No rates appearing at checkout

Check that products have weight and dimensions set, that your EasyPost API key is valid, that carrier accounts are connected in your EasyPost dashboard, and that at least one carrier service is enabled in the plugin settings.

Smart COD Control: OTP not being received

Verify your SMS gateway API credentials, check that the phone number format is correct for your gateway (international format vs local format), and confirm there are no balance or sending limit issues with your gateway account.

Buy Now Button: Button not appearing

Check the plugin is active, that the product type is supported (simple or variable), and that the button hasn’t been disabled for that specific product or category in the plugin settings.

WordPress.org Support Forums

All three plugins are available on WordPress.org, which means they have public support forums on the plugin pages. The forums are monitored regularly and are a good place to search for issues others have encountered and resolved.

Staying Updated

Keep your plugins updated to the latest version — most bug fixes and compatibility updates are delivered via plugin updates. Enable automatic updates in WordPress or check for updates regularly in Dashboard → Updates.

Visit the ThePluginForge support page →

Smart COD Control is a comprehensive toolkit for managing Cash on Delivery in WooCommerce. This guide walks you through every major setting from first install to a fully configured COD management system.

Installation

Install Smart COD Control from the WordPress plugin directory or upload the plugin ZIP. Activate it, then navigate to WooCommerce → Smart COD in your admin menu.

1. General Settings

The General tab controls the top-level COD behaviour:

2. OTP Verification

Configure SMS gateway, OTP length, expiry, resend limits, and the message template. Test with a real phone number before enabling.

3. Location Rules

Set country, state, and pincode allowlists or blocklists. Start permissive and tighten based on your RTO data.

4. Fee Settings

Set a fixed, percentage, or combined COD fee. Configure the label text and any exemption rules (by customer history, order value, or product category).

5. Trust Rules

Define what constitutes a “trusted” customer. Trusted customers can receive lighter restrictions — skipping OTP, lower fees, higher COD value caps.

6. Product and Category Rules

Block COD for specific products or entire categories. High-value electronics, fragile goods, custom/personalised items — configure which products can and can’t be purchased via COD.

7. Analytics and Reporting

The analytics tab shows your COD vs prepaid order split, blocked order counts, and RTO trends over time. Use this data to tune your rules.

Recommended Starting Configuration

If you’re not sure where to start:

  1. Enable OTP verification for all new customers
  2. Set a maximum COD order value of 2× your average order value
  3. Add a modest COD handling fee (₹25–₹50 or 2–3%)
  4. Review your RTO data after 30 days and add pincode blocks for problem areas

Full documentation and a setup walkthrough video are available at the ThePluginForge support page.

Download Smart COD Control free →